kdk bataviaPrivacy Policy

This page describes what we collect when you use kdk batavia and how we keep that data protected. We collect personal information to verify your account, process deposits and withdrawals, and comply with financial regulations. Your data is encrypted in transit and at rest, and we do not resell or share it with third parties except as required by law.

Our privacy practices apply to all kdk batavia users—whether you access from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other supported jurisdiction. This policy is written in plain English so you understand exactly what happens to your information. We review and update this policy annually or when our practices change materially.

If you have questions about our data handling, contact our support team via in-app chat, email, or phone. We respond to privacy requests within 14 business days.

Data Collection and Use at kdk batavia

What we collect from your kdk batavia account

We collect your email address, phone number, and password when you register. We also collect your full legal name, date of birth, and Indonesian ID number (KTP, SIM, or passport) for identity verification before your first withdrawal. This verification is required by anti-money-laundering (AML) regulations and protects your account from fraud.

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, and settlement time. We do not store your bank account number or e-wallet credentials—the payment gateway handles that securely on its own servers. We log your withdrawal requests, destination payment method, and settlement status.

We collect your betting history, game-session logs, and account balance at all times. This data helps us investigate disputes, detect fraud, and comply with regulatory audits. We also log your IP address, device type, browser version, and session duration each time you access kdk batavia. This technical data helps us troubleshoot network issues and identify unauthorised access attempts.

How we use your data on kdk batavia

Your email and phone are used to send account notifications—login confirmations, deposit receipts, withdrawal settlements, and support responses. You can adjust notification frequency in your account settings, but critical alerts (e.g., withdrawal approval) cannot be disabled.

We use your identification data to verify you are who you claim to be and to comply with KYC and AML regulations. We cross-check your provided details against national records via a third-party verification service. Once verified, this data is stored encrypted in our secure database. We never share it with gambling or marketing partners.

We use your betting and session logs to calculate your winnings, settle disputes, and detect fraud. If you report an issue—a missing deposit, a game malfunction, or an unauthorised withdrawal—we review these logs to investigate. We also use this data to identify patterns of unusual activity that may indicate account compromise or money-laundering attempts.

We collect data only to operate kdk batavia securely and legally. We do not harvest your information for marketing, and we do not sell your data to third parties.

Third-party processors and data location

We use third-party services to process payments, verify identities, and store backups. Our payment gateway partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) handle your e-wallet and transfer data on their own systems. Our identity-verification partner uses encrypted channels to check your ID against national records, then deletes the copy from their server. We retain only a hash—a mathematical fingerprint—for your own verification history.

Our servers may sit outside your jurisdiction. Data centres are located in Southeast Asia with backup facilities in Singapore and Australia. All data in transit is encrypted using TLS 1.2+. Data at rest is encrypted using AES-256. We do not store unencrypted copies of your password, banking details, or ID number anywhere.

We do not sell or rent your data. We may disclose it only if required by law (court order, regulatory investigation, or AML/counter-terrorism compliance). If a government agency requests your data, we notify you unless explicitly forbidden by court order.

Cookies and tracking on our kdk batavia mobile site

We use cookies to maintain your login session and remember your language preference. Session cookies expire when you close your browser. Persistent cookies (stored for up to 30 days) let you stay logged in across sessions if you choose "Remember me." You can delete these cookies at any time via your browser settings.

We do not use cookies to track you across other websites. We do not enable third-party analytics or advertising cookies. Our in-app analytics (e.g., which games you play, how long sessions last) are used only to improve kdk batavia's performance and user experience.

Data retention

We keep account data as long as your account is active. After closure, we retain data for 7 years for regulatory and dispute purposes, then delete it.

Data access rights

You can download your transaction history and account details from your dashboard. Request a full data export by contacting support.

Password security

We store passwords as salted hashes, not plain text. We cannot retrieve your password; only you can reset it via email.

Data breach protocol

If we discover a breach, we notify affected users within 72 hours and provide instructions for account recovery.

Your Rights and Our Commitments

Your privacy rights on kdk batavia

You have the right to know what data we hold about you. Request a copy of your personal information by emailing our support team or using the "Data Export" option in your account settings. We respond within 14 business days with a downloadable file containing all data we hold on your account.

You have the right to correct inaccurate information. If your name, date of birth, or ID details are wrong, contact us to update them. We may ask for proof of change (e.g., an updated ID) before proceeding. You have the right to delete your account and request permanent data deletion after closure. We comply with deletion requests within 30 days, except where we must retain data for regulatory reasons (typically 7 years for financial records).

You have the right to opt out of non-critical communications. Adjust your notification settings in your account to disable promotional emails and non-essential alerts. Critical notifications (deposit confirmations, withdrawal settlements, security alerts) cannot be disabled, as they are essential to account security.

Our kdk batavia security commitments

We encrypt all data in transit using TLS 1.2+ and at rest using AES-256. We conduct annual security audits by independent third parties. We implement two-factor authentication (2FA) to protect login and withdrawal, and session timeouts to log you out after subject to verification of inactivity.

Our staff access your data only when necessary to resolve your support request or comply with regulatory audits. All staff members sign confidentiality agreements. We do not share your data with marketing teams, affiliate partners, or other internal teams unless essential to providing the service.

If we discover a data breach, we notify you within 72 hours by email and SMS. We provide instructions for password reset and account recovery. We also notify relevant regulatory authorities as required by law. We maintain cyber-liability insurance to cover costs associated with a breach.

Policy changes and contact information

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We notify you of material changes at least 30 days in advance by email. Your continued use of kdk batavia after such notice constitutes acceptance of the updated policy.

Questions about this privacy policy? Contact us via live chat in your kdk batavia account, email our support team, or call during business hours. We are available to answer privacy and data-handling questions from users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and all supported jurisdictions. This policy is effective as of the date shown on your account dashboard and was last updated annually.